Returns and refunds

Last updated 3 October 2026

Changed your mind

You may cancel your order within 7 days of receiving it, without giving a reason (ECTA section 44). Email hello@lumotag.co.za with your order number. Return the products unused and in their original packaging. You pay only the direct cost of returning them. We refund the full amount paid, including the original delivery fee, within 30 days of receiving your cancellation, to the payment method you used.

Faulty or not as described

If a tag does not work, or is not what you ordered, tell us within 6 months of delivery (CPA section 56). We will first try reprogramming it remotely, as most issues are content problems we can fix on our side. If the tag itself is defective, you choose a replacement or a refund, and we cover the return delivery cost.

Damaged in transit

If your parcel arrives damaged, please email us photos within 7 days of delivery and we will send replacements at no cost.

How to return

1. Email hello@lumotag.co.za with your order number and the reason for the return.
2. We reply with the return address and, for faulty items, a prepaid return option.
3. Your refund or replacement is processed once the products reach us.